Call Us: 301-953-2886
Hours: Mon-Fri 8am-6pm
We're proud of our online reputation. Read below to see what our customers say about Gary's Automotive.
Want to know more about us? There is nothing more convincing than the unbiased, honest opinions of our customers. Check out our public reputation on a large number of social media websites and when you become one of our highly pleased customers post a review on any website you like (we prefer Google reviews).
"The absolute BEST energy I’ve encountered in a long time, in such an atmosphere that could be stressful. But not at Gary’s! Tony....you are the epitome of exceptionally over the top GRAND customer service with a smile and warm welcome to match!!!! See you guys again soon!"
Miss B. - Laurel MD
"Found this business on Google and checked out the Yelp reviews as well. The majority of the feedback and reviews I read were positive so I decided to give them a chance. I put in a request online and was immediately called back to set up an appointment the next business day. The shop was very accommodating and it was a super fast inspection. I highly recommend this business to any one who needs a Maryland state inspection. I am impressed they actually answer emails and voicemail messages. A+"
Erica W. - Laurel MD
"Great place to take your car for repair or just regular maintenance. I scheduled my car for service on their website and that makes it very easy. Highly recommend Gary's Automotive."
Billy W. - Laurel MD
"The service that Gary's Automotive to be courteous, professional, reasonably priced. You truly felt welcomed."
Patricia F - Laurel MD
"What a great company! The people at the front desk are very friendly and helpful. They called me the moment my car was ready, and as usual the work was first-rate and the price very fair. SO good to have a company that can be trusted."
William F - Laurel MD
"Gary took care of all of our vehicles for almost 40 years."
Jacob R. - Maryland
"Great customer service, great prices, great work."
Craig M. - Bowie Maryland
"They diagnosed the reason my Check Engine light came on and determined it did not require an urgent fix, so I can budget for when I can afford to get it repaired. Using their online coupon made it a zero cost visit. Good service, a reputable diagnosis and no pressure for an immediate repair. I highly recommend this group."
"Have been going to Gary's for more then 10 years, and have found their work to be very satisfactory. They are a family business and are very polite and courteous to work with. Has a nice family atmosphere. They do the work in a timely fashion and keep you informed if they run into another problem. They are very nice to work with and I will continue to use their services. A satisfied customer."
"The customer service is amazing here! They are the most convenient auto shop I have seen providing text communication and even pictures of the parts of concern for my car. There prices make more sense then any other shop or dealership. I highly recommend this place to anyone who needs car maintenance done. I usually do my own repairs and maintenance but I am happy to pay for Gary's to work on my car!"
"Family owned local shop that's pays attention to detail. Staff is highly trained and screened so that customers get the very best service for their cars."
"Was able to do a walk-in for a state inspection, good customer service. Will be coming back if i need anything else done to my car."
"Gary's Automotive is the place to go. They are very customer friendly, they keep you informed and they're pricing is reasonable. I was impressed with how fast they tested my truck, ordered the part and repaired it. I have found my auto repair home. I would 100% recommend Gary's auto."
"Wow, the most complete and helpful service I've had in several years. The prices were very reasonable. Loved the experience."
Local Guide Google User D. Hamby
"My experience today at Gary's Automotive was fantastic! This morning, unexpectedly, my vehicle would not start. After doing some research I called Gary's Automotive and spoke with Kirk. He not only referred me to a towing company, but scheduled my car for service on very short notice. Everyone I spoke with at the shop was great. As a first time customer, this establishment quite possibly has the best customer service I have ever seen. I will definitely be returning for service on my vehicle if/when I need it. Also, as a side note--if you are fond of dogs, Willie, the chocolate Lab, is a real charmer!"
"Had a really good experience here. The staff were all extremely friendly and I loved the atmosphere. The free snacks and drinks are also an excellent perk. I appreciate the vehicle report that they send with pictures and descriptions of what they found in my vehicle. They recommended some fairly expensive fixes (which I may get a second opinion on before I spring for the repair) but from what I was able to tell, the suggestions seemed reasonable. Again, I am very satisfied with my experience here!"
"Great family- run shop. These folks give great service and really understand that it's YOUR money that's being spent. They are a busy shop, hitch is a good sign, but you might have to wait an extra day if the repair is involved. Prices are reasonable; not the lowest around, but the value is great. I will not hesitate to use them again."
"The service was excellent from start to finish."
"We've been taking our cars to Gary's for over 10 years and have always received excellent attention and service. Same thing with this recent visit. I had a problem that required immediate attention and Gary's was able to look at and repair my vehicle the same day I called. As always, they were courteous, sympathetic to my situation, accomodating to my schedule, and up front with the diagnosis of my problem and the cost to fix it. They even brought me coffee when I first arrived and drove me home (I live within a reasonable distance from their shop) when I couldn't wait the whole time for my repair work and had no way to get back home. Finally, they completed the work when they promised. Kudos to everyone at Gary's Automotive - Mark, Gary, Gary Jr., Beverly, and my mechanic - for another great experience!"
"Best car service place in Laurel! The owners and staff are the most wonderful and kind group of people. I have taken my car to Gary's Automotive for about 10 years and have never had a problem after something has been repaired or an oil change."
"I didn't think that personal, efficient, courteous and professional automotive establishments existed anymore until a family member recommend that I go to Gary's and I'm elated that I was put on the right path because Gary's is truly one of a kind! Everyone was charming, warm and personable and greeted everyone with a warm greeting and a smile that walked through their door. Each customer was treated as a friend and the best part is that everyone actually listened to the consumer. Gary's is #1 in my book! I have sent emails to friends to check Gary's Automotive out when their in need of vehicle service. My vehicle was serviced and I was in and out in no time not like other dealerships or automotive establishments where you sit for hours. Absolutely a Great Establishment! The staff employed by Gary's were warm, friendly and the best thing they were all genuine and you could tell that they actually like doing their jobs and interacting with their customers. I'd give Gary's and is staff a 100% + rating but the scale only goes to 10."
"Outstanding customer service is an understatement describing the experience I had with Gary's Automotive. From looking them up on the internet to scheduling, canceling, then re-scheduling an appointment for MD State Inspection, to the actual face to face meeting, they treated me with the utmost respect, kindness, and hospitality. Not to mention, their rate for the inspection was the lowest that I found in the area. I've recently moved to the Laurel, MD area and I honestly thought I would have to continue to drive back to DC to have my car taken care of, but Gary's Automotive has proven they're an establishment that I can trust!"