- How long have you been in business?
- Are your mechanics / technicians ASE Certified?
- Do you use parts that meet or exceed manufacturers specifications?
- How long do you warranty your repairs?
- Is your warranty only good at your shop or is it a nationwide warranty?
Find a shop before you need major repairs:
- Have a simple service like an oil change performed in order to test the shop.
- Will the shop accommodate a wait appointment for a small service?
- Do they provide amenities like a clean waiting room, comfortable seating, TV, Wi-Fi, magazines, coffee, snacks and refreshments?
- Are the restrooms clean?
- Is the staff friendly and helpful?
- Does the shop give you a report of the overall condition of your vehicle?
- Do they explain the repairs? Why, how, how much and the priority of needed repairs.
- Ask for a shop tour, the owner should be happy to show off their investment in the latest technology.
Last but not least:
- A good shop will never quote “ball park” prices or perform any repairs without first giving you a written estimate.
- A phone estimate, without seeing the vehicle is nothing more than a wild guess!
- Cheap parts are just that “cheap parts”.